Return Policy

DinkyDogClub wants all of our little furry customers to be happy customers. So if you receive a product that's defective or damaged, you have 30-days to return the unused product for a refund. Email for questions regarding a refund.

Most products in new condition with all tags in place can be returned for a refund within 60 days of purchasing. Refunds are typically processed within 7-14 business days. Original shipping costs are not refundable. 

Items with any marks, stains or returns with cigarette smoke will not be accepted. 

The follow items are non-returnable:

  • Dog treats
  • Dog toys
  • Dog beds
  • Dog diapers and belly bands
  • Merchandise that is chewed, stained, soiled or smells of cigarette smoke

Customer is responsible for return shipping on larger items, including:

  • Carriers / Backpacks
  • Booster seats
  • Strollers
  • Pet ramps / Pet stairs

Royal Ramps returns will incur a 25% restocking fee. 

Please note original shipping costs are non-refundable. 

To start your return, email with your name, order number and items you wish to return. 

Because inventory is always changing and price can vary by size, we ask that you:

1. Place a new order for the size you need
2. Email to receive a prepaid return label for the item you're sending back.

This ensures minimal waiting time for the new size as well.